This exchange policy is valid from February 2023.

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If you are not satisfied with the product or have regretted the purchase, you can request an exchange or refund within 7 days from the date of purchase.

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How to request an exchange:

If you want to make an exchange, andsend an email topontozerots@gmail.com, informing your full name, order number and reason for exchange. You will receive our contact with the necessary information to make the exchange.

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Conditions for return by regret:

If you regret your purchase, you can also return your order within 7 days from the date of purchase.

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How to request a return ou reimbursementfor regret:

Send an email topontozerots@gmail.com, stating your full name and order number. You will receive your refund within 30 days of the date we receive your request. The amount will be refunded using the same payment method you selected when purchasing from our online store. There will be no additional cost for you to receive a refund.

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Contact us:

If you have any questions about our exchange policy, please contact us at pontozerots@gmail.com.